Policies: Terms of Service for Goods & Services Cancellation, Returns, Refunds, Exchange

Welcome to the BrandsPass sports e-commerce website (the "Site", "website") and thank you for your interest and support of our site, our partners, suppliers, related websites, affiliates, vendors and subsidiaries (henceforth known individually and/ or collectively, "BrandsPass", "we", "us" or "our")

Please read the following Terms Of Return, Exchange & Refund of Goods & Services For Customers ("Account") so that you are aware of your rights and obligations.

The Terms & Conditions here describe the rights and obligations of the Buyer for the return of products and services paid and delivered or undelivered, and the refund of monies paid in full or in part, if applicable, for such returns.

Terms Of Service for Goods & Services Cancellations, Returns, Refunds, Exchange Policies for Customers


1  Nature of Buyer-Vendor Relationship in BrandsPass

1.1 The actual contract for sale is directly between Buyer and Vendor and BrandsPass is not a party to that or any other contract between Buyer and Vendor.

1.2 Brandspass accepts no obligations in connection to the sale or promise of a sale. The Buyer and Vendor are entirely responsible for the sales contract between them, the listing and provision of goods and/or services, the  warranties covering the goods and services and their delivery to and from the Buyer.

1.3 BrandsPass cannot ensure that Vendors will complete a transaction and is not liable for the non-completion of the transaction and all direct or indirect consequent losses suffered by the Buyer as a result.

1.3 Should the Vendor fail to respond to your communications or fail to meet their obligations in the sale, delivery, refund or return of the item bought, or fail to meet its obligations in the Vendor’s terms of service, the Customer should first contact or email the Vendor to resolve the problem. Should the customer not be satisfied, the Buyer may contact BrandsPass at contact@brandspass.com and we will assist to resolve the problem.


 2. Cancellation, Return, Exchange & Refind of Goods & Services

2.1 Subject to the terms and conditions described here and the Terms of Service and Sales, a Buyer may apply for return, exchange and/ or refund of the purchased items (“Items”) if the following circumstances

  • Good were not received by the buyer
  • The Item was defective, damaged or imcomplete upon delivery
  • Goods or services which are not of the brand, type or specification (wrong colour, size etc) you ordered
  • Goods or services which do not perform the function they are reasonably expected to perform to.
  • Goods or service whose expiry date has been exceeded at the time of delivery or the expiry date is unreasonably close to the delivery date such that the product may not be used completely before the expiry date.

2.2   A Buyer may only cancel an order before payment is made.

2.3   BrandsPass reserves the right to cancel any transaction on the Site and Buyer agrees that Buyer’s sole remedy will be to receive a refund of the Buyer’s purchase monies.

2.4   If you have redeemed BrandsPass Loyalty Dollars and BrandsPass Vouchers for your transaction and you are successful in obtaining a refund based on BrandsPass’s Refunds and Return Policy, BrandsPass shall refund the monies you have actually paid for the item and credit back any redeemed BrandsPass Loyalty Dollars to your Account separately.

2.5   BrandsPass does not monitor the cancellation, return and refund process for offline payment.

2.6   Refunds to Buyers shall be made to their BrandsPassPay wallet or bank account, whichever is convenient to BrandsPass or the Vendor, within 7 (7) working days of the return or refund request being approved.

2.7   To enjoy a faster and more convenient experience when returning the Item, the Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to the Vendor in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.


3 Delivery Process

3.1 After you have made payment for a purchase, each brand that you have purchased from will send you a tracking number or tracking reference with a webpage to input the tracking number or reference in at least 3 working days. This webpage will show you updates of the delivery service providers updates on your parcel(s) so you can track its progress as it is delivered to you.

3.2 A grace period may be provided should there be an event like but not limited to, failure of email delivery, failure of tracking website to update or be accessible and other unforeseen events that delays the delivery of the tracking number or tracking reference to you.

3.3 If goods or services are not delivered or delivered more than 14 days after the agreed or promised delivery date, the Buyer should contact the Vendor to notify him of the non delivery. The Vendor is expected to take quick action to resolve the issue.

3.4 For goods and services which are delivered immediately or quickly eg. digital products or repair services, a Buyer may contact the Vendor if it isn’t delivered by the end of the agreed delivery or service date.


4  Vendor- Buyer Disputes and Dispute Resolution

4.1  In the event a problem arises in a transaction, the Buyer and Vendor agree to communicate with each other first to attempt to resolve such dispute by mutual discussions and agreement. BrandsPass shall use reasonable efforts to facilitate a mutually agreeable solution for all parties. Any judgement it issues to resolve the matter is final and mutually binding on the Vendor and Buyer.

4.2. If the matter cannot be resolved by mutual discussions, Users may approach the claims tribunal of their local jurisdiction to resolve any dispute arising from a transaction.

4.2  Each Buyer and Vendor agrees that it will not bring suit or otherwise assert any claim against BrandsPass or its Affiliates (except where BrandsPass or its Affiliates is the Vendor of the product that the claim relates to) in relation to any transaction made on the Site or any dispute related to such transaction.

5  BrandsPass Liability

5.1. BrandsPass admits no liability and cannot bear any responsibility should the customer, website member or any persons browsing through the website suffer and losses as a result of any dispute, non delivery, legal action

5.2. Should you disagree, you may choose not to use the website or any of its services or make any purchases. You may also email your concerns to contact@brandspass.com.

Last updated: 14 May 2021