FreezeTech: Tsunehisa Koshikawa

Voices of the Customers


"I want to cool the workers!" Project


"Freeze Tech" is a product that is functionally differentiated in terms of its cooling effect compared to other companies.


Ricoland TOKYO BAY Shinonome Store Supplies Division
Tsunehisa Koshikawa


Ricoland TOKYO BAY Shinonome store has many customers from overseas and customers from rural areas as a touring destination. "Freeze Tech" is a popular item that has been handled since its release at the Shinonome store, which has a lineup that focuses on premium motorcycle supplies that cannot be found anywhere else, and has a distinctive product lineup that cannot be seen in rural areas.

I have interviewed people who work in hot environments, but this time I asked the store that sells "Freeze Tech" as a special version about the product. Mr. Koshikawa, who loves motorcycles and has been involved in the motorcycle industry for 20 years and Lycoland for 15 years. Mr. Koshikawa, who is currently in charge of customer service and purchasing, is always in contact with customers. Attentive customer service is the motto, and it is a reliable existence for motorcycle users to be able to consult with them when they have a problem or are at a loss.

"'Freeze Tech' is a product that is functionally more distinctive than other companies in its cooling effect. We have created a space for trials at stores and try products every year, but this year's lineup is now. It's more supple and comfortable to wear than before. There are various cooling wear, but it also has an impact on the package and display, so it is a product that is easy to recommend to customers. "

Furthermore, it seems that the number of return riders is increasing recently . So, it seems that users who used to ride motorcycles a long time ago but were once away for various reasons such as work, getting married and having children, etc. are returning.

"For the return rider, I would like to convey various information and things as a customer service. Also, from July 1st to 31st, there is a large space for" Freeze Tech "just after the entrance. (Currently being held) I would like many people to try it. ”