• Our policy lasts for 30 days. If 30 days have passed since Your purchase, unfortunately we can not offer a refund or exchange.
• To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.
• There are several types of goods that are exempt from being returned as intimate goods that have been removed from their original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.

Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original payment method, in a certain number of days.

Late or lost refunds (where applicable)
If you have not received your refund yet, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all these steps and still have not received your refund, please contact us at info @otsosport.com.

Items on offer (where applicable)
Only regular priced items will be refunded, unfortunately the products on offer cannot be refunded.

Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, please email us at info @otsosport.com and send the article to: Avinguda Pascual Ingla, 10, local 25700 La Seu d'Urgell

Shipping
To return your product, you must send it to:

Avinguda Pascual Ingla, 10,
Local 25700 La Seu d'Urgell
Spain

The customer will be responsible for the shipping costs for the return of the item. Shipping costs are non-refundable. 

Depending on where you live, the time it takes to receive the exchanged product may vary.

If you are shipping a product worth more than € 75, you should consider using a trackable or secure shipping service for shipping. We do not guarantee that we will receive your return.

Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original payment method, in a certain number of days.